Oh and by the way, you did not offer an outright buy back. Another lie from lying Brian.
Update: I had my hot tub scheduled to be winterized, when Brian called to berate me for my angry Google Review. He demanded payment before doing any work since he did not trust me. He pointed to his 100s of satisfied customers and said I was in the minority and must just be neglecting my hot tub. So I guess if you are in the market for a hot tub and a scolding, Aqua Pro is the way to go.
Terrible experience all around. Manager (owner?) Brian is a liar. Will say anything to sell you a hot tub, and then offer to repurchase your tub at a fraction of its cost. The tub has been nothing but problems, and I regret ever working with this company.
First time hot tub owner and scheduled a service two weeks ago for yesterday. No communication whatsoever whether they were going to show up yesterday. So, I called yesterday morning to check whether my appointment is on the books, the person confirmed my appointment. They never showed up. No call, no communication, no update. I called this morning and told them they didn't show up. The person on the phone told me he will inquire more about it and update me. He said he will give me a call back. Hasn't happened yet and that was 4 hours ago. Will update my review and how they handle this situation.
These guys know their stuff and will take care of you, whether a new install or keeping the old tub alive. Alex and Doug are absolute wizards, and will always make the right fix/recommendation. It doesn’t hurt that they are good guys. Trust is hard to come by in this business but these guys have mine. Will never use another company. They get the job done for a reasonable price.
Outstanding service and quality people. I was really impressed with Brian, Alex and Jeff, they saved me a ton of money, explained everything they did. Showed up on time and knew their products inside and out. They are my spa guys now.
Thank you Alex for your excellent customer service! He helped us every step of the way getting our hot tub set up as quickly as possible while coordinating with the crane operator and electrician. Took the time to answer all questions and made sure we were completely satisfied before leaving. I feel confident that any issues will be handled if we have them in the future. This excellent customer service is not something you see everyday! Thank you Alex!
Aqua Pro Pool Spa Specs is a US General Contractor based in Bloomington, Indiana. Aqua Pro Pool Spa Specs is located at 1958 S Walnut St, Bloomington, IN 47401, USA.
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