We have a bank account with them solely to pay our mortgage. It gets locked every month when someone attempts to login using our username. Phone and in person customer service are measly to absent. Doing anything useful with said bank account is near impossible. But honestly I wouldn't trust them with my money anyway. This place is the definition of why brick and mortar banks no longer exist. Stay away!
It's taken me a few months to get to this review, but factors keep compiling to make me think even worse of Fifth Third. We thought it would be useful to have a bank with a local branch - which might be true if it was not Fifth Third.
Worst service ever met
Lauren is the only person in this entire establishment who actually gives a damn. She should get a promotion and corner office with a window that doesn't face the construction.
Our first mistake was going with them on our home mortgage. They were attentive and enthusiastic until we were under contract on a home. In which case they promptly gave our paperwork to someone who was on vacation and let it sit on their desk for 2.5 weeks. We had to push back the closing date, and almost didn't close, because no one on their end seemed to be interested in doing their job. In the end we were calling almost hourly to make sure they were still working on things, and I started praying that the sale would fall through because of this and we could just start with a new bank.
By far the worst banking experience I've ever had. The banker I worked with was condescending and rude and unprofessional. Instead of trying to assist me in a banking issue, he tried to sell me on a credit card that I didn't need. The banking corporation itself is a scam; they charge unlimited overdraft fees without warning, they find ways to have overdrafts happen in sneaky ways, they were even sued for this year ago in a huge federal lawsuit because of this kind of problem. Chase bank is much better in many ways; I am so glad I switched, and I will never go back. Did I mention they also had my car towed from their parking garage when it wasn't even banking hours? So even when I quit going to their bank because they kept taking my money, they somehow find a way to take me money AND my car. Worst bank EVER.
I wish ZERO stars was an option. Worst banking experience every. I am glad I am selling my house so I NEVER have to deal with 5/3 again. The entire organization is lost, confused, and cannot communicate. A bunch of animals staring into headlights and unable to comprehend what they need to do. I don't have a finance degree or business background and I can tell them how to do their jobs! Unfortunate, sad, and a NIGHTMARE to deal with. I just needed an insurance claim check signed by 5/3 because that is how the state of Indiana does things, and they refused to sign it! Took 4 months, multiple phone calls to Ohio, and so much frustration that I will spread the word for the rest of my life to never use 5/3 bank!
Fifth Third Bank Atm is a US Bank based in Bloomington, Indiana. Fifth Third Bank Atm is located at 200 S Washington St, Bloomington, IN 47408, USA.
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