Service Review (Dec'17): Since last year, I had all my service for my CX5 at this place. They have good technicians and Service managers/advisors. Service Manager Jan was really helpful and listen to our issues and provide the best solution she can. Tony did good on taking care of the vehicle issue. Customer support is definitely rated 5 stars. Never seen any dissatisfied customer on any of my visits to the place.
I had just wrecked my 2017 Mazda 6 the Friday before and this was Monday when I walked into Royal South Mazda and was greeted by Don Hamrick and my brother Bob Bloodgood. I had called Bob the night before and had asked him who the best salesman was and he said that Don was and that he had known him for a number of years. My brother Bob is the only Mazda Master Mechanic in Southern Indiana and I am so proud of him. Don was fantastic! I was looking for a 2017 CX-9 Touring Premium in Soul Red and that was the last one they had on the lot. Don and Bob should me all about it and then Bob went back to his duties. Don and I went on a test drive and I was in and out of there in less than an hour! It was the best car purchasing experience that I've ever had hands down!
Bought my new to me CX-5 at the tent sale this summer off of Bryan, who treated us very well and was fun to work with. I ended up paying a little more than I had planned on with the extended warranty, but the after the sale service has been excellent. I love the Mazda after 5000 miles on it and it really hasn't needed anything other than a couple minor trim items fixed from when I first bought it, but they have been very professional and courteous even when I've been nit picky. Just took it in for routine maintenance and was pleasantly surprised they keep disproving the "dealership" stereotypes. I was a bit nervous what the service would run, but the prices were quite competitive, and the invoice was very detailed on all the inspection items.
At that point I was so upset for almost losing my keys because Jan Scott was unwilling to try and help and put all the blame on me. She kept referring back to the same thing “yesterday you gave me one key” (because I had gone in the previous day for a full inspection) and I kept saying over again that I had given her one key yesterday, but I reattached my key and gave her the whole set today. But she would not listen and kept reflecting any responsibility away from herself. As I walked out the door because I did not want to make a scene, she just shook her head and continued to say it was my fault. Just because I am a young Asian American student does not mean I should be treated like dirt.
The cashier was really friendly and asked me to go check my car to see if the technician left it in the passenger seat because they have done that a few times. I looked and it wasn’t there, but I checked the driver side and found the keys on the ground under the steering wheel. I knew I definitely didn’t put it there because I had taken the whole thing out with me when I got out of the car prior to the service. When I went back in to let the cashier know that I found the keys on the driver side and that the technician had left it there, Jan overheard me and said “no, the technician didn’t put it there” even though he clearly had.
I had a $350 dollar service at Royal Mazda today. I had given Jan Scott my entire set of keys and she returned only the main key to me at the end. I had politely asked her if she could give me the rest of my keys back when she brought me over to the cashier and she responded with, “sorry, I don’t have it. We make sure to only take the main key.” The problem is, I knew 100% I had given her my main set of keys because I always keep them on me and I looked everywhere and they were nowhere to be seen.
Nice cars very valuable and informative sales staff
Sales Review only (Feb'16) : I never thought car buying would go this easy and faster. I was originally referred by my friend to this place and right from I stepped in to the sales office, I felt like I came to veracious place. Response from Matt, Mark and Don were friendly and satisfying in particular. I definitely recommend locals to check this place before heading out to big cities with lucrative offers.
The technicians at this place are skilled men. I called Mark (customer service) to explain how upset I was at how I was treated, and he was lovely. I definitely recommend coming here if you need service, but only if you know you are in a position where you won’t be treated badly by Jan.
Royal South Mazda Volvo is a US Car Dealer based in Bloomington, Indiana. Royal South Mazda Volvo is located at 3225 S Walnut St, Bloomington, IN 47401, USA.
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