Every time I'm here I'm reminded again of why I hate coming here for service. Called ahead yesterday and told them I wanted to get in and out as quick as possible for an oil change. Service rep suggested 2pm as that's when they're usually slow. Get there today and am quoted an hour and forty-give minutes for a simple oil change. I could do it myself in 20 minutes but wanted to avoid the cold weather in my garage. Lesson learned. If you're strapped for cash or time, avoid at all costs.
James was very straight forward and friendly salesman. Nice to get a full tank on new car purchase! Overall good experience!
Edit: Changing to 1-star to include what happened at 'checkout'. It ended up taking approximately 2 hours. Also, they rotated my tires when I asked them not to. Fortunately I was able to talk them out of the $10, but now I have to rotate them back myself. I also never received any results from the 'multi-point' inspection besides a verbal, "You're leaking oil". According to the invoice, it looks like they did some kind of warranty work (maybe that's what took 2 hours) but they made no mention of it to me before, during, or after so who knows.
Worst body shop and maintenance department ever! It’d be best if you never need anything done because these clowns will destroy it or find it insignificant and put it off until they’re tired of playing with themselves and decide to service the customers needs.
I couldn't have been more pleased with the customer service I got at Royal South. I contacted them after I found a truck online and Andy got back to me right away. He was very helpful and great to deal with. I drove three hours to get there and decided even though the truck was a great deal and exactly what they told me it was, I was actually not ready to purchase a truck. Larry, the salesperson, Andy, and everyone that I dealt with were very understanding and professional. When I am ready to buy, I will be willing to drive to Royal South again.
Superb service and great prices on new and used cars as well as on parts and service. I've been a loyal customer and purchased my last four cars here.
Royal South Toyota is a US Car Dealer based in Bloomington, Indiana. Royal South Toyota is located at 3115 S Walnut St, Bloomington, IN 47401, USA.
Please contact with Royal South Toyota using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Royal South Toyota opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Bloomington