Our rep came to our home with her trainer the next evening and they walked us through the ins and outs of Xfinity. We already had security with our previous service, so of course, we wanted to continue that. What wasn't mentioned during that signup time was that because our rep was brand new, she didn't have the "bank" to offer us payback on our cancellation fees for the security service, but cancelling our current security cost us $498!!
I wish I could rate as 0 stars. This is the ABSOLUTE WORST COMPANY I have ever encountered. Their internet service is absolute trash. The customer service is absolute trash. Their billing service is absolute trash. THIS WHOLE COMPANY IS TRASH. NO other place has filled me with such absolute rage. DO NOT GET YOUR INTERNET THROUGH THEM! ESPECIALLY IF YOU ARE A STUDENT! IT WILL JEOPARDIZE YOUR ABILITY TO DO COURSEWORK ONLINE They will make your life hell and then charge you money to do it.
Basically, Comcast policy is that new reps don't have the money in the "bank" to offer such deals, so we are out $500 AND paying for those who come after us to get their cancellation fees paid.
Subsequently, we encouraged two family members to sign on to Xfinity - one in Columbus and one in Bloomington - who both signed up for new service. What we learned later was that the Columbus relative was offered payment up front of cancellation fees and free Roku sticks!!!! Their representative was seasoned and had the ability and the money in his "bank" to offer a deal. We got nothing.
Internet service is Poor in 47404. and customer service provided through chat is far better than that of call.
I don't quite know how to rate this review because my complaint isn't with my representative or her training partner, but with the policies of Comcast, itself.
The store interior looks like a blend between the Verizon Store in town (which has a little furniture seating) and an Apple Store (with such clarity in their display showcases). I was greeted by a CS rep the second time I entered. I would give her a 3.4 or 4 rating for how she communicated with me. I liked their waiting area and how specialists came up to get the next person they could help in the queue. When a rep came for us, she accommodated both of us at her station, and addressed all four of our concerns. I feel she did the best she could for the concerns we had. I'd give her a '5' rating for being so personable, down to earth and a great communicator. She could directly relate to some of our issues, and let us know we were both on the same page. Talking so comfortably to a live person cleared a lot of the skepticism I had over the last week dealing with Comcast Customer Service over the phone and by way of the internet. Thank you!
NOT FAIR!!!! Avoid new reps with Comcast. This is exactly why I've avoided the company in the past and why I am doubting my decision to switch to their service. I will no longer refer people to Comcast/Xfinity.
We were not in the market to switch our service, but when we were approached by a new Rep who explained all of the perks we could have with Xfinity, we felt that maybe it was time to try something new since we hadn't been happy with our DSL speed and connectivity.
I was only in there today because I couldn't pay my bill on my new account. I still can't because it's generated a username and email that I don't have the password to, and when I try to recover it, it doesn't recognize the new account's information in the recovery system, including the account number I was given in the store. For a "technology" company, their system is a complete nightmare. If I had any other option in my area, I would choose that option.
Awful company that doesn't care about its customers. Found out that I had a past due bill on an old address today, even though I have been in the office over 10 times since I stopped service at the address. The issue is that the company creates an entire new account every time you move, so you can't access the old account after you move. I had a positive credit on another account. Somehow, they could magically move the positive amount to my "new" account, but they can't move the past due amount.
Xfinity Store By Comcast is a US Point Of Interest based in Bloomington, Indiana. Xfinity Store By Comcast is located at 1285 C. College Mall Rd., Bloomington, IN 47401, USA.
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