I bought Mountain Hardware Fluid 32L. In three months, the cinch string snapped. When I asked for repair/replacement support, the staff told me Seaview Outfitter ended contract with MHW so they can't help me. The owner wasn't even present at the shop. When he emailed me what they can do for me, effectively he said "here is the link, do it yourself." Shipping back to MHW for repair cost me $16. If it was REI or Sierra Trading Post, my cost would have been ZERO. I contacted the owner again to see if Seaview Outfitter would reimburse me some of the cost of ship because they wouldn't care enough for their customer to help us, but no response for a month. I followed up, no response.
I feel like every time I come here, they’re closed for some random 3 hour period in the middle of the day. I made the 20 minute walk there today only to find out they’re closed from 1-4. Had planned on spending a good amount of money here today but looks like I’ll be taking myself to JL Waters since seaview wasted my time. This is not the first time this has happened.
All in all, I'd say that this is a small "hobby" outfitter, where you don't expect customer support when it's not convenient for the owner. Just buy and go, forget. I've never had a more disappointing experience from an outfitter. Even a small shed of an outfitter in Brule, WI, was friendlier and competent. The brand they carry is expensive for the low quality of the items. If you are an avid adventurer, don't think you can depend on the Seaview Outfitters. If you are a fashionista or need an expensive looking gift, go there, buy something, remove any tag that link back to them, and never think back.
Great store, great staff. Been there a few times and just am always greeted by who ever is working. Always find what I need for gifts or for my backpacking needs
Great selection and even better staff! I’ve never had a bad experience and the prices are hard to beat too. Keep up the great work!
This is a tiny outfitter that is barely offering minimal customer service and pricey half decent products.
Every time I walk in the staff there aren't enthusiastic, there aren't variety in the products they carry, and customers seem to know more about the outdoor gears than the whole staff.
My husband and I have shopped here multiple times and had a great experience with each visit. The staff, especially the owner, are always helpful and friendly.
Seaview Outfitters is a US Travel Agency based in Bloomington, Indiana. Seaview Outfitters is located at 114 N Walnut St, Bloomington, IN 47404, USA.
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