I lived in an apartment for 2 years and then had a subletter for a year. They make you wait 45 days after the lease is up (even though I signed all the sublet paperwork to turn the lease over a year before) to get your deposit back. They charged me a small cleaning fee and then late fees and a rent charge that suspiciously ended up equaling my entire deposit of $915, even though rent was paid no later than the first of every month for the entire 3 years I was responsible for leasing. When I asked for an explanation about the late fees they told me they would get back to me in 2 weeks to a month... so thanks for taking my deposit for actually no reason!!!! They were also usually rude whenever I had any issues with my apartment, like when I kept calling them about a leak that took a few months to fix.
The second red flag was the length of time it took to receive a response from the leasing agent after I paid my deposit and signed my lease. I had several questions about what time to move it, where to pick up keys, when to drop off rent, preferred internet companies, mail forwarding, and dimensions of the apartment. Things I felt the apartment should be contacting me about not vice versa. I asked for dimensions of the apartment so I could find the right size dog gate for my pet. My idea was to keeping her in the kitchen and off of the furniture while I was at work. I had to send my email more than once to get a response. When I did receive a response most of my questions were answered. I was told by the agent that she was unsure of the dimensions and that I could measure when I moved in. I told her the intent of knowing prior was so I could have the equipment before moving in. The response I received questioned if my dog had issues with using the restroom inside, not any help to my situation.
I want to re-integrate that not having my parking pass visible is my fault and my fault only. However, there were no complaints by other residents about where my car was parked. It was parked outside the door to the apartment I pay to live in. The tow company makes rounds in the apartment complex to seek out cars without passes. They towed my car despite that Hallmark has my license plate and description on file. This is a money making scheme for both Hallmark and Speedy Wrecker Service. Friends who live in Bloomington have had their car towed from multiple different locations and companies. None have had to pay over $120. I will be paying $200 to get my car back from Speedy's. In conclusion, I feel that after paying for my deposit and singing a lease, my needs as a tenant are no longer important to the company. This makes me very unhappy that I have ten and half months remaining in this lease.
I would give a zero star if the thing would allow me. This company is a scam. All they do is rent run down old houses, fail to do even the most basic maint, they prey upon college students deposits to make a few extra dollars. We were charged to replace 15 year old smoke detectors that never worked the entire time we lived there.
This morning, 24 August 2017, I was leaving for my 630 commute to work and my car was gone. I searched the lot and could not find it. I concluded that it had been towed. I will admit that I did understand at lease singing on 24 May 2017, that in order to park in the parking lot that I would need a parking pass. I received my pass 24 May and my move in date was 9 August. There was no reminder at my move it to put my pass up or any warning. It was only when my car was towed, that I remembered I had not put my pass up.
I've been at the apartment complex since the 9th of August and things have been going quite well. My only real complaint, until today, is that someone smokes in their apartment and this makes the hall and sometimes my own apartment smell terrible.
This is the greediest of all greedy rental companies around. Company does not come out or respond to calls and if they do look for anything they can to charge you for. I was charged $300 for illegal tenant that was my wife who was present when we signed the lease. They ask you to sign another year lease 3 months after you are living there and will show your place several times a week and often not even let you know when they are coming. Staff doesn't return calls and is rude in person. Sarge rentals bought our property and does an excellent job caring for tenants and communicating. There is reason hallmark as terrible reviews rent with caution!
I did a walk around the apartment to get an idea of how many other cars do not have parking passes in their window. To my surprise, there were very few. The two cars parked next to mine did not have a sticker. There were four cars across from mine that do not have their stickers up. I honestly thought for a moment that my car had been stolen.
Hallmark Rentals is hands down the worst property management I've had the misfortune to deal with in Bloomington. They have entered my house without my permission for non-emergency maintenance at least half a dozen times. Every time I ask them to notify me, they say they will, and then I find out someone entered my home after the fact. They charged me $50 to print out my lease, which they are legally required to give me for free. They tried to charge me $130 to re-sign my lease for a second year. Only after I argued with them for a half hour did they drop it to $30. Upon moving in to the apartment, as I documented all the damage (so I wouldn't be charged on move out), I was told verbatim by one of the staff members "If you complain about one more thing, I will charge you for every dent, scratch, and scuff in the entire house!" Super legal, right?
I am new to the Forest Ridge apartment complex and to Hallmark Rentals. My first red flag should have been the filthy apartments I was first shown, prior to singing a lease. I was assured that this wasn't the norm and I dismissed it.
I called the office in a frenzy and left a voicemail. To my surprise, I received a phone call minutes after the leasing office opened. The receptionist did her job and was giving me information on how to reach the towing company. I was transferred to Ashley, the leasing agent, when I had more questions. Ashley spoke to me in a tone that I found to be offensive. This same tone could be found in email exchanges I had with her prior to move in. I explained that I had my pass and forgotten to put it up. She told me how in my lease it states that I needed to have my pass. I asked her about the other cars in the parking lot that did not have their passes up and she couldn't give me a reason why my car had been taken and not the others.
DO NOT RENT FROM HALLMARK!!!
Hallmark Rentals Management Inc is a US Real Estate Agency based in Bloomington, Indiana. Hallmark Rentals Management Inc is located at 1205 N Walnut St, Bloomington, IN 47404, USA.
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