I'm leaving this review at Sassafras Hill's suggestion; they regularly send email blasts asking for reviews. Well, here you are, Sassafras. You were a nice choice Summer 2017, but the changes you've made will make you be a forgotten property among the many up-and-coming apartment complexes.
In this upcoming year, the discount for residents from preferred employers and who are grad students went away. This is unlike any other property in the city. They are losing their sense of standards in the market around Bloomington. What's more, they increased the rent. More and more in the past year, I feel like a money grabbing opportunity than a valued resident.
In the middle of the year, recycling was taken away without any other option offered. The present management is trying to bring it back, but is not successful so far. I suspect that this is another money saving measure for SH. This is the third change that was promised on the lease I signed.
If you are looking for a nice, quiet place to live then come to Sass! I would recommend this place to anyone. Its old but well kept. The management recently changed and are doing their best to improve small things such as the new fitness center that should be finished soon and the Bark Park! I can;t wait until they are done, oh and they are FINALLY enforcing the rules and we love it! def a good place to live!
I have needed maintenance done a few times, and every time they didn't do what I asked - i was supposed to have the downstairs bathroom linoleum replaced, and they replaced the upstairs instead; we needed the bathtub re-caulked and they didn't caulk the parts that needed it.
Sassafras was a good deal last year, but the changes in the past year makes it fall behind competitors. Live elsewhere if you can! Read on if you want more details:
There is only someone in the office three days a week (they wanted it three days and also half days, which is absolutely unconscionable) and half the time emails don't get answered on the off days despite promises to do so.
The management has changed at least twice since I've been here, and that's only been since July. Every time something is promised it is never delivered on time, if at all. The dog park was extremely late to open, the remodel of the exercise room took far longer than stated, and despite the fact that recycling was promised, it was taken away within my first month of living there and despite promises for a replacement plan, none has been implemented.
Just like all the properties in this area, SH gave preferred employer and grad student discounts, offered recycling services, and had a responsive management team. In the span of the past year, I've met and coordinated with 3 different managers. They were all very nice, but each team had a different idea for how to improve the community. There have been promises made and projects started that weren't finished. On the plus side, one of the teams started a fitness center near the pool. But, the change in teams means that something else is happening higher up for such a huge turnover. Higher management is also trying to save money with SH by limiting the staff hours. The office receives packages for the residents, but is only open on MWF. This means that a package delivered on Friday cannot be obtained until the next Monday. So far, these are two changes that result in a lower quality apartment.
I have been living at Sassafras Hills since August, and it has been a pleasure. The apartments are very move in ready, with laundry and dishwasher in the unit. The grounds are well kept, and they are always making improvements, whether it be the new washer and dryer or a new door that looks nicer. The neighbors are all pleasant, and the 1 South bus to downtown stops right out front! It's close enough to everything while being just far enough from any nonsense. The staff has been amazing as well, although I cannot comment on the maintenance crew because nothing ever needs fixed!
In addition, they have reduced their preferred employer discount, and it will only last one year, which is an absolute ripoff. They also raised their pet rent - what used to be $35 for 2 pets will now be $50. Both of this means rent will go up for me even MORE in the next two years.
The only good thing about these apartments is the fact that they have in-apartment washer and dryer, but that is also one of the reasons they are raising rent so much next year, so it's a double edged sword.
Also, the outer walls are literally just a layer of drywall, an empty space, and then a brick outer layer, so it gets really cold in the winter.
Seems that the former manager has been replaced very recently so I am changing my review to reflect my optimism in the new office manager and leasing agent. These apartments have a great maintenance team and if the management proves to be caring , respectful, and helpful to residents, it could be a decent place to live for grad students who want to have two floors with spacious rooms.
Sassafras Hill has raised their prices for the next year by 2 or more times what is normal in this town, meaning after only living there for a year they have priced us out of their apartments.
Sassafras Hill Apartments is a US Real Estate Agency based in Bloomington, Indiana. Sassafras Hill Apartments is located at 200 E Miller Dr, Bloomington, IN 47401, USA.
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